Virtual Entry Assessment CS - (477) Postal Exam 477

Study Guide: Yes!

Postal exam 477, also called the Customer Service VEA exam, is one of the four new Virtual Entry Assessment tests launched in April 2019 to replace retired exam 473. Exam 477 is used to fill the below jobs that provide retail customer service at the front counter in a Post Office.

Sales/Svcs/Distribution Associate
PSE Sales/Svcs/Distribution Associate
Casual Sales/Svcs/Distribution Associate

This self-administered exam lasts about 45 minutes and must be completed within 72 hours (3 days) of applying for a job. With so little time available after applying, advance test preparation is a must. The best plan is to get our guide and begin preparing before you apply for a job. But if you have already applied, all is not lost. Simply plan to take the exam toward the end of your 3 day period so you will have at least a couple of days before taking the test to prepare.

The top score is 100, and 70 is passing. It is imperative that you achieve the highest score possible for two reasons. You can only take this exam once every 12 months, so you must wait a year before you can take it again if you do not score high enough the first time. And only the top three applicants are invited for interviews, so you must have one of the top three scores for any chance at all. Your score is the key to getting a job. Effective test preparation is therefore the key to your success.

There are four sections on this exam. Three of them – Work Scenarios, Tell Us Your Story, and Describe Your Approach – consist of bizarre questions which are answered in a very odd fashion. It is not unusual for applicants to fail because they never really understand the questions in these sections or how to answer them. Preparation for these sections is critical so that you know exactly what to expect and so that you will not be blown away by their oddity, in essence, so you will not experience Test Anxiety.

Test Anxiety is a very real problem that causes applicants taking this type of exam to perform below their potential, to score poorly or fail. Test Anxiety can only be overcome by developing familiarity and comfort with exam content. That is one of the reasons our USPS Virtual Entry Assessment Test Prep Guide gives you such detailed information about the exam and such realistic practice test questions. By the time you complete this guide, you will know exactly what to expect. You will feel cool, calm, and confident when taking the exam, and you will indeed achieve your highest possible score.

The fourth section – Work Your Register – has you calculate the smallest number of bills and coins ($20 bills, $10 bills, $5 bills, $1 bills, quarters, dimes, nickels, and pennies) for making change from a purchase. Success on this section calls for realistic practice, which again is exactly what is provided in our USPS Virtual Entry Assessment Test Prep Guide.

How to apply.