Exam
Virtual Entry Assessment CS - (477) Postal Exam 477
Breaking News: Major Postal Exam Changes - Updated Guide Now Available!
Exam 477 was recently changed big time. Some sections were removed, and new sections were added. Click here for details. Our test prep guide has been completely updated, but unfortunately all other guides are now obsolete. None of them include these substantial changes.
Postal exam 477, also called the Customer Service VEA exam, is used to fill all Customer Service jobs.
The questions are quite bizarre, and the way they must be answered is very odd. Applicants often fail because they just do not understand the exam. But not you! You will excel with our guide.
There are six sections on this exam. Click any of the below section titles for full details on that section.
| SECTION | DESCRIPTION |
|---|---|
| Work Scenarios | These questions ask what you would do, and not do, when encountering peculiar situations on the job. And your answers must comply with USPS policies and protocols. |
| Work Your Register | Here you calculate the smallest number of bills and coins for making change from a purchase. These jobs handle sales at the front counter, so accuracy on this section is essential. |
| Help Your Customers | Each question consists of a description of the service or product a customer wants, a list of related services, products, or regulations, and four answer choices. You are to choose the answer that best serves the customer’s needs. In some cases, the correct answer is that none of the options will work. |
| Verify Customer Information | Each question consists of a completed change of address form and a list of four items supposedly from that form. You are to determine whether or not the items match the info in the form. |
| Tell Us Your Story | This section asks about your work experience, training, and background. You must choose the particular answers they want to succeed on this section. |
| Describe Your Approach | 70% of all exam questions are in this section. They are very, very strange, and no single answer choice ever stands out as the best one. You must select the exact answers they want to ace the exam. |
The scoring software creates a profile of you, based upon your answers, and it then compares your profile with their theoretical profile for an ideal Customer Service employee. The closer you match their ideal profile, the higher your score, and the greater your chance for getting the job.
USPS Practice Tests with Actual Postal Exam Questions & Proven Best Answers gives you recommended answers proven to match their ideal profile. The author has used these answers to ace exams 474, 475, 476 & 477 multiple times, and applicants often do the same.
Also included are four complete, ultra-realistic, interactive practice tests with actual questions from the real exam.
Click here for more info on this guide.